Shipping Policy

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

All orders are shipped from our warehouse in Laguna and are sent to you via our partner courier. From the time of payment confirmation, orders are delivered within the following time frames per region.

LOCATION	LEAD TIME
NCR	2-3 days
North Luzon	3-5 days
South Luzon	4-6 days
Palawan, Visayas	5-7 days
Mindanao	7-10 days

 

Please note the following:

• Delays may be encountered as there are areas with strict community quarantine protocols.
• Over-the-counter and bank deposit payments need to be verified within 24 hours before we can start processing your order.

We ship nationwide, but not internationally, at the moment. 

At Havaianas, we encourage a happy and balanced work schedule. Our offices are closed on Saturdays, Sundays, and government-declared holidays. If you place an order at the end of day on Friday, over the weekend, or during a public holiday, please expect a confirmation from us on Monday or on the next business day.

We strive to deliver your orders within two (2) to ten (10) days, but we may encounter delays that may be caused by the following:

• Unforeseen circumstances, such as natural calamities and weather disruptions, accidents, civil disturbances, and other similar circumstances
• Shipping service interruptions
• Access to delivery area
• Incomplete address indicated by customer or no one to receive the order
• Peak season and holidays
• Customization of products
• Specialized items

SHIPPING AND HANDLING COSTS

Shipping costs are computed based on your delivery address and volume of your order. Shipping fee starts at PhP150 for Metro Manila addresses and PhP200 for provincial addresses. Shipping costs vary and are computed upon checkout.

INTERNATIONAL SHIPPING

Currently, we only ship within the Philippines.

WHAT HAPPENS IF I RECEIVE AN INCORRECT ITEM?

If the item that you received isn’t what you ordered, please contact us at [email protected], so that we can double-check it for you and make arrangements for the return of the item.