In cases where you receive an item that is defective, is not what you ordered, or has missing parts, you may have it replaced as long as it meets the following criteria:

  • It is within 15 days upon receiving the package.
  • It is in new condition, never been used, and in the original packaging, along with all accessories.
  • The item was purchased from

Please drop us an email at and indicate on the subject line: For Exchange. Please provide us with the following details and we’ll coordinate with you once we receive your email.

  • Order number
  • Customer name
  • Address
  • Date of purchase
  • Item to be exchanged (style, size, and color)
  • Reason for exchange

A photo of the item is appreciated and we may request the item to be returned to us for further evaluation.


If you have concerns on the condition or quality of the pair that you received, please feel free to reach us at for assistance. Havaianas flip-flops are assessed on a case-to-case basis. If, upon evaluation, the pair is found to be defective, we will replace it with the same style, color, and size as what you originally purchased.

Havaianas reserves the right to reject returns that we reasonably believe are worn out or damaged through improper use. If this is the case, no exchange will be allowed and the item will be sent back at the customer’s expense. Additionally, please note that we do not offer exchanges or returns based on change of mind.

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